Shipping Policy

1. We ship to the countries listed below. All prices include VAT (Brutto). Shipping costs depend on the destination and package weight.

2. Orders within Germany above €200 are shipped free of charge.

3. Please note: International customers are responsible for any applicable customs duties, taxes, or fees.

4. If the country to which your order is to be shipped is not listed, please contact us using our contact form.

Shipping Destination Delivery Type Till 2 kg Till 5 kg Till 10 kg
Germany DHL Parcel - €8,50 -
Belgium, Denmark, France, Luxembourg, Netherlands, Austria, Poland, Czech Republic DHL Parcel Premium €18,25 €21,00 €25,50
Hungary, Italy, Sweden, Slovakia, Slovenia, Spain DHL Parcel Premium €18,50 €21,50 €27,00
Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania DHL Parcel Premium €19,00 €23,00 €29,50
Liechtenstein, Monaco, Switzerland DHL Parcel Premium €24,00 €27,00 €32,50
Norway DHL Parcel Premium €25,00 €30,50 €40,00
United Kingdom (UK) DHL Express €48,50 €58,00 €76,50
Albania, Iceland, Israel, Macedonia, Montenegro, Serbia, Turkey DHL Express €53,50 €63,50 €84,00
Canada, Mexico, USA DHL Express €59,00 €75,50 €110,50
Belarus, India, Japan, Malaysia, Singapore, South Korea, Taiwan, Thailand DHL Express €65,50 €92,50 €138,00
Egypt, Indonesia, Kuwait, Philippines, Saudi Arabia, Arab Emirates, Australia, New Zealand, South Africa DHL Express €73,50 €118,50 €195,50
Argentina, Bangladesh, Bolivia, Brazil, Chile, Costa Rica, Ecuador, Georgia, Iraq, Iran, Kenya, Columbia, Lebanon, Morocco, Moldova, Namibia, Pakistan, Peru, Tunisia, Vietnam DHL Express €82,50 €134,00 €223,00

2. Shipping Time and Date

Shipping time varies by destination and is added to the processing time stated in each product listing.

Note: If the items are not in stock, delivery may take approximately 3–4 weeks.

Shipping time for abroad deliveries:

Country Shipping time in working days (DHL Parcel)
Egypt2-3
Albania1-2
Argentina2-3
Australia3-6
Bangladesh3
Belgium2-3
Bolivia3-4
Brazil3
Bulgaria6-8
Chile2-3
Costa Rica2-3
Denmark2-3
Germany1-2
Ecuador2-3
Estonia3-4
Finland4
France3
Georgia2-3
Greece6-8
Great Britain2-5
India2-3
Indonesia2-3
Iraq4-8
Iran2
Ireland3-4
Iceland1
Israel3
Italy3
Japan2-3
Canada2
Kenya2-3
Columbia2
Croatia2-3
Kuwait2-3
Latvia3-4
Lebanon2-3
Liechtenstein2-3
Lithuania3-4
Luxembourg2-3
Malaysia2-3
Malta4-6
Morocco1-2
Mexico2-3
Monaco3-4
Namibia3-4
Netherlands2
Norway4-5
Austria2
Pakistan2-3
Peru2-3
Philippines2-3
Poland2-3
Portugal4-5
Romania3-4
Saudi-Arabia2
Sweden3
Switzerland2
Serbia1
Singapore2
Slovakia3
Slovenia3
Spain4-5
South Africa2
South Korea2-3
Taiwan2-3
Thailand2-3
Czech Republic2-3
Tunisia2
Turkey2
Hungary3
Vietnam2-3
Cyprus12-26

3. Delivery & Carriers

1. Orders are delivered via DHL Parcel, German Post (Registered) or DHL Express. The carrier and delivery method vary by country.

2. We currently ship to the countries listed above. If you would like to have your order delivered to another country or place an order weighing more than 10 kg, please contact us at info@chenyang.de. Please provide us with the item, quantity, and delivery address, including the country and corresponding postal code. We will then let you know as soon as possible whether we can deliver to the desired country and, if so, inform you of the shipping costs, as we first need to clarify the shipping options and costs with our shipping partner.

4. Tracking

Tracking information is provided via email once the package has been shipped. Please check your spam/junk folder.