Shipping Policy

1. We ship to the countries listed below. All prices include VAT (Brutto). Shipping costs depend on the destination and package weight.

2. Orders within Germany above €200 are shipped free of charge.

3. Please note: International customers are responsible for any applicable customs duties, taxes, or fees.

4. If the country to which your order is to be shipped is not listed, please contact us using our contact form.

Shipping Destination	Delivery Type	Till 2 kg	Till 5 kg	Till 10 kg
Germany	DHL Parcel	-	€8,50	-
Belgium, Denmark, France, Luxembourg, Netherlands, Austria, Poland, Czech Republic	DHL Parcel Premium	€18,25	€21,00	€25,50
Hungary, Italy, Sweden, Slovakia, Slovenia, Spain	DHL Parcel Premium	€18,50	€21,50	€27,00
Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania	DHL Parcel Premium	€19,00	€23,00	€29,50
Liechtenstein, Monaco, Switzerland	DHL Parcel Premium	€24,00	€27,00	€32,50
Norway	DHL Parcel Premium	€25,00	€30,50	€40,00
United Kingdom (UK)	DHL Express	€48,50	€58,00	€76,50
Albania, Iceland, Israel, Macedonia, Montenegro, Serbia, Turkey	DHL Express	€53,50	€63,50	€84,00
Canada, Mexico, USA	DHL Express	€59,00	€75,50	€110,50
Belarus, India, Japan, Malaysia, Singapore, South Korea, Taiwan, Thailand	DHL Express	€65,50	€92,50	€138,00
Egypt, Indonesia, Kuwait, Philippines, Saudi Arabia, Arab Emirates, Australia, New Zealand, South Africa	DHL Express	€73,50	€118,50	€195,50
Argentina, Bangladesh, Bolivia, Brazil, Chile, Costa Rica, Ecuador, Georgia, Iraq, Iran, Kenya, Columbia, Lebanon, Morocco, Moldova, Namibia, Pakistan, Peru, Tunisia, Vietnam	DHL Express	€82,50	€134,00	€223,00

2. Shipping Time and Date

Shipping time varies by destination and is added to the processing time stated in each product listing.

Note: If the items are not in stock, delivery may take approximately 3–4 weeks.

Shipping time for abroad deliveries:

Country	Shipping time in working days (DHL Parcel)
Egypt	2-3
Albania	1-2
Argentina	2-3
Australia	3-6
Bangladesh	3
Belgium	2-3
Bolivia	3-4
Brazil	3
Bulgaria	6-8
Chile	2-3
Costa Rica	2-3
Denmark	2-3
Germany	1-2
Ecuador	2-3
Estonia	3-4
Finland	4
France	3
Georgia	2-3
Greece	6-8
Great Britain	2-5
India	2-3
Indonesia	2-3
Iraq	4-8
Iran	2
Ireland	3-4
Iceland	1
Israel	3
Italy	3
Japan	2-3
Canada	2
Kenya	2-3
Columbia	2
Croatia	2-3
Kuwait	2-3
Latvia	3-4
Lebanon	2-3
Liechtenstein	2-3
Lithuania	3-4
Luxembourg	2-3
Malaysia	2-3
Malta	4-6
Morocco	1-2
Mexico	2-3
Monaco	3-4
Namibia	3-4
Netherlands	2
Norway	4-5
Austria	2
Pakistan	2-3
Peru	2-3
Philippines	2-3
Poland	2-3
Portugal	4-5
Romania	3-4
Saudi-Arabia	2
Sweden	3
Switzerland	2
Serbia	1
Singapore	2
Slovakia	3
Slovenia	3
Spain	4-5
South Africa	2
South Korea	2-3
Taiwan	2-3
Thailand	2-3
Czech Republic	2-3
Tunisia	2
Turkey	2
Hungary	3
Vietnam	2-3
Cyprus	12-26

3. Delivery & Carriers

1. Orders are delivered via DHL Parcel, German Post (Registered) or DHL Express. The carrier and delivery method vary by country.

2. We currently ship to the countries listed above. If you would like to have your order delivered to another country or place an order weighing more than 10 kg, please contact us at info@chenyang.de. Please provide us with the item, quantity, and delivery address, including the country and corresponding postal code. We will then let you know as soon as possible whether we can deliver to the desired country and, if so, inform you of the shipping costs, as we first need to clarify the shipping options and costs with our shipping partner.